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Hi Anthony
I'm used to it being a standard that once you have accepted a colour proof it's the printers job to stick to getting the rest of the run to that standard, otherwise, if you are confident it really isn't up to scratch then you should be within your rights to get them to do it again...
One thing that occurs to me, you said they sent a proof on polyester, was the rest of the run produced on exactly the same surface?
I ask because Giclee printing is notoriously variable, the same print from the same printers, same inks etc etc will look quite different depending on the surface used... if the printers really assure you it's the same it could even be that the polyester manufacturer has changed something about their product!
It's a minefield area really! I sympathise - I know how frustrating it can be. Hope you get it resolved.
Mary Jane
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