Direct Mail

[Heidi Maiers]

Looks like they have two sites set up - a regular one and a sale price one. If you just type in overnightprints.com without ever having been there before, you get the regular prices. If you use the link Mary posted, you get the sales price site and it adds a cookie to your machine so that whenever you visit there, your are redirected to the sales price pages. (If you delete your cookies and type in overnightprints.com into your browser again, you will see the regular prices only.)

Too late for me I'm afraid, but if any one else out there wants to order, use the link Mary posted to access the site.

Their customer support team, I'm sorry to report, is less than helpful. I sent two letters yesterday, both which were met with short, canned (but different) responses that didn't even address my questions. Giving them the benefit of the doubt and thinking they just had a poor after-hours support staff, I rephrased my questions and sent another letter which received absolutely no response at all.
Too bad. It doesn't matter how good a company's product is or how fast they deliver - if their customer support is lacking, I won't use them again or recommend them either.

[Mary Sparrow]

Heidi, I'm so sorry you had a bad experience. I feel responsible!
I don't understand these companies that have different prices for the same products. I was just noticing today that Jerry's online catalog has very different prices for some of their products from the catalog that came in the mail last week. There is $150 difference in a set of their pastels- both their "sale" prices??

For what it's worth, I have spoken with two different people at overnight prints and they were very helpful. I suppose it depends on who you end up with on the other end of the phone unfortunately. Seems this sort of thing is going around after reading Jimmie's experience with Dakota vs. Sharon's.

At any rate, I will reserve judgement on the printer until the postcards come next week. But have to say, the fact that they won't honor the lower price for you when you KNOW that they offer it is a big .

[Mike McCarty]

Mary,

Were you able to upload an image(s) and create your own design online?

[Mary Sparrow]

Mike,
Jennifer Geary did my card for me and I uploaded it into their system.

[Jane Bradley]

another problem with this company vs. modernpostcard - they won't send a proof first (even at a cost) - which is a problem as far as I am concerned - you really take a chance with the color.

[Cindy Procious]

Michele - your mailer looks very professional. I was curious - are these portraits actually all framed the same, or did you just pop them into a digital frame? It makes it look unified - and very clean.

[Michele Rushworth]

Some of the paintings have that frame, but for the card they were added digitally.

[Cindy Procious]

Brilliant idea!

[Heidi Maiers]

Mary,
Gosh, it's certainly not your fault so don't feel bad. It's my own fault for rushing into ordering without doing my research. I'm over being PO'd at their unwillingness to cut me a break. I wouldn't have bought them in the first place if I didn't think $100 was still a pretty good price for 1000 cards.

In fact, I realized I wanted two sided cards to mail out instead of one sided, so I decided to cut them some slack and placed another order for 1000 two sided at the sale price of $75. As soon as I submitted, however, I realized that I had selected the wrong side to be glossy, so I placed the order on hold immediately. This was at midnight last night and a support person replied right away and was able to correct the order for me. He was courteous, although I didn't appreciate being called "Sir".

I will use my one sided cards to hand out at shows instead of brochures and mail out the two sided ones. Here is my redesign front and back. Not quite as elegant as Michele's, but hopefully it will get the word out locally.

[Mary Sparrow]

That looks GREAT! I'm glad you had a better experience.
For what it is worth, here is mine...