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Old 01-05-2005, 04:18 PM   #31
Heidi Maiers Heidi Maiers is offline
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Looks like they have two sites set up - a regular one and a sale price one. If you just type in overnightprints.com without ever having been there before, you get the regular prices. If you use the link Mary posted, you get the sales price site and it adds a cookie to your machine so that whenever you visit there, your are redirected to the sales price pages. (If you delete your cookies and type in overnightprints.com into your browser again, you will see the regular prices only.)

Too late for me I'm afraid, but if any one else out there wants to order, use the link Mary posted to access the site.

Their customer support team, I'm sorry to report, is less than helpful. I sent two letters yesterday, both which were met with short, canned (but different) responses that didn't even address my questions. Giving them the benefit of the doubt and thinking they just had a poor after-hours support staff, I rephrased my questions and sent another letter which received absolutely no response at all.
Too bad. It doesn't matter how good a company's product is or how fast they deliver - if their customer support is lacking, I won't use them again or recommend them either.
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